About the role
You will support users at law firms, clinics and offices across Dubai. Most days mix remote support from our service desk with visits to client sites to set up devices, fix issues and keep everything running smoothly.
What you will do
- Resolve support tickets by phone, email, chat and remote session
- Set up laptops, printers, phones and new user accounts
- Manage Microsoft 365, Teams and SharePoint for client users
- Visit client sites for installations and hands-on fixes
- Keep tickets, asset records and documentation up to date
What we are looking for
- 2+ years in IT support or a helpdesk role
- Strong Windows, macOS and Microsoft 365 skills
- Basic networking knowledge (IP, DNS, Wi-Fi, switches)
- Clear communication and a patient, customer-first attitude
- Valid UAE driving licence
Nice to have
- MD-102, MS-900 or CompTIA A+ certification
- Experience with ticketing tools
- Arabic language skills
What we offer
- Competitive tax-free salary
- Paid certifications and training
- Medical insurance
- Annual leave and yearly flight home
- UAE visa sponsorship
- Clear career progression
How to apply
Email your CV and a short note about why you are interested to careers@tlrone.com, with the job title in the subject line.
Apply for this role